Somalia: ICT Coordinator (National Position) - Somalia

NRC has been active in Somalia since 2004 with four area offices in Kismayu, Mogadishu, Garowe and Hargeisa, providing protection and humanitarian assistance to refugees, internally displaced persons and returnees in Somaliland, Puntland and South Central regions. NRC offers a comprehensive response for returnees and IDPs of high need, addressing their food security, livelihood, shelter, education, ICLA, and water, hygiene and sanitation needs and also responding to emergencies through NRC’s five core competences; Shelter, Education, Food Security and Livelihoods, WASH and Information, Counselling and Legal Assistance (ICLA).

NRC’s Horn of Africa operation comprises of large-scale multi-country humanitarian and early recovery interventions spread across seven countries (Kenya, Somalia, Ethiopia, Djibouti, Yemen, Eritrea, South Sudan, Uganda and Tanzania). NRC’s overall strategy in the region is to enhance protection and promote the rights of displaced people in humanitarian need by improving living conditions and seeking durable solutions. The regional office is based in Nairobi and works with country programmes to ensure standardisation of programmatic and operational approaches, promote multi country programming and ensuring quality and coordination.

The ICT Coordinator is responsible for coordinating and providing strategic and technical ICT support and recommendations in the country.

Candidates can apply online by going through the " VACANCIES" link at www.nrc.no
Qualified female candidates are particularly encouraged to apply.
Email and paper applications will not be considered.
NRC may be required to verify the identity of its partners/employees and to check that its partners/employees have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose.

Job description:

The following is a brief description of the role.

• Compliance and adherence to NRC policies, guidance and procedures
• Coordinate the dissemination and implementation of NRC’s global and regional ICT strategy in the country, as well as contributing to its definition and review from a country perspective.
• Provide oversight and compliance checks on the implementation of ICT strategy and policies throughout the country.
• Coordinate ICT resources, skills and competence within the country and offer support and advice where and when needed.
• Collect and disseminate ICT-related knowledge and learning within the country and at a regional level.
• Work with ICT staff in the country to enable them to provide ICT 1^st line support as well as assist with planning, budgeting and procurement as per NRC standards.
• Provide training of ICT staff in country and (when relevant) support the recruitment and/or on-boarding of new ICT staff in country.
• Provide hands on support and gap-filling throughout country – travel involved – at the discretion of Country Office and in line with need.
• Provides periodic reports on connectivity of the country and area offices through Meraki.
• Advice the country and area offices on bandwidth capacity required for offices, bandwidth usage as well as best practices of bandwidth management.

Specific responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Planning and undertaking scheduled maintenance upgrades and data back ups
• Maintaining records of software licenses
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Liaise with procurement and service providers in replacing equipment and computer parts as required
• Provide support, including procedural documentation and relevant reports necessary for IT and assessments done
• Supporting the roll-out of new applications, as well as the training in existing applications and online systems
• Set up new users' accounts and profiles, emails and dealing with password issues
• Rapidly establishing a good working relationship with customers and other professionals, such as software developers, computer maintenance companies as well as users
• Assess and ensure to have in place power and power backup system to facilitate computer systems usage
• Conducting electrical safety checks on all computer equipment
• Asset and inventory management
• Provide specification for any ICT equipment to purchased and provide technical bids analysis to ensure the purchase will conform to standards and software in place
• Along with Stores Clerk, receive all computers and equivalent assets purchased or received by NRC ensuring they match specification and requirement
• Support to monitor and track all assets for the organization as and when required

Qualifications:

• Experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Knowledge about own leadership skills/profile
• Fluency in English, both written and verbal
• Hands on experience in server installations and configurations
• Ability to analyze, troubleshoot, support and implement technical solutions at all levels
• Ability to work independently and as part of a team
• Ability to Manage the entire spectrum of information technology operations specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers

Context/ Specific skills, knowledge and experience:

• Good communication and interpersonal skills
• Fluent in English both written and speaking
• Bachelor of Information Communication Technology or related field
• Minimum 3 years relevant experience

Personal qualities:

• Managing resources to optimize results
• Managing performance and development
• Planning and delivering results
• Working with people
• Analyzing
• Handling insecure environments

We offer:

• Commencement: As soon as possible
• Contract Duration: 1year with the possibility of extension
• Duty Station: Mogadisho
• Travel: 50%
• Salary/Benefits: According to NRC's general directions
• All employees of the Norwegian Refugee Council should be able to adhere to our Code of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable

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